At 3pate, protecting the personal information of our Pakistani players is a fundamental commitment — not an afterthought. This Privacy Policy explains in clear terms what data we collect from you, why we collect it, how it is used and stored, who we may share it with, and what rights you have over your own information as a registered 3pate user.
Six core commitments that underpin how 3pate handles your personal information — before you read the full policy below.
3pate collects only the personal data necessary for the specific, legitimate purposes described in this policy — account management, identity verification, payment processing, fraud prevention, and regulatory compliance. We do not collect data speculatively.
All personal data transmitted between you and 3pate is protected by TLS 1.3 encryption. Sensitive data held in our systems is stored using industry-standard encryption at rest. Access to personal data within 3pate is restricted to authorised personnel on a strict need-to-know basis.
3pate does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only with parties necessary to operate the platform — payment processors, KYC providers, and licensed game suppliers — under binding data agreements.
You have the right to access, correct, and request deletion of your personal data held by 3pate. You may also request a portable copy of your data. 3pate will respond to all legitimate data rights requests within 30 days of submission via our support team.
3pate retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. Data no longer required is deleted or anonymised in accordance with our internal retention schedule.
In the unlikely event of a personal data breach that may affect your rights, 3pate will notify affected users via their registered Pakistani mobile number without undue delay and will take immediate remedial action to contain and investigate the incident.
This Privacy Policy applies to all personal data collected and processed by 3pate in connection with the operation of the online casino and sports betting platform accessible at 3pate.app (referred to throughout as "3pate", "we", "us", or "our").
3pate acts as the data controller in respect of personal data collected from registered users ("you" or "the user") based in Pakistan and elsewhere. As data controller, 3pate is responsible for determining the purposes and means by which your personal data is processed and for ensuring that such processing is carried out lawfully, fairly, and transparently.
By registering a 3pate account, making a deposit, or otherwise using any part of the 3pate platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy must be read alongside 3pate's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the platform.
3pate collects the following categories of personal data from users at various stages of account registration, verification, and ongoing platform use:
| Data Category | Specific Data Points | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, government-issued ID image | Registration / KYC verification |
| Contact Data | Pakistani mobile number, email address (if provided) | Registration |
| Financial Data | Deposit amounts, withdrawal amounts, payment method identifiers (e.g. JazzCash/EasyPaisa account number, bank account details), transaction timestamps | Payment processing |
| Technical Data | IP address, device type, operating system, browser type, session duration, login timestamps | Automated — platform use |
| Usage Data | Games played, bets placed, sports markets accessed, session history, feature interactions | Automated — platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session time limit configurations, cooling-off period records | Account settings / support |
3pate does not collect sensitive personal data beyond that strictly necessary for identity verification (CNIC) and regulatory compliance. We do not collect biometric data, health data, or data relating to religious or political beliefs.
3pate collects personal data through the following means:
Information you provide directly when completing the 3pate registration form, submitting KYC verification documents, conducting transactions in your PKR Wallet, communicating with our support team via live chat or email, configuring account settings, or requesting responsible gaming tools such as self-exclusion.
Technical and usage data is collected automatically as you interact with the 3pate platform. This includes data captured via server logs, cookies, session management systems, and our platform analytics infrastructure. This data helps us understand how the platform is used, detect technical issues, and prevent fraudulent activity.
In certain circumstances, 3pate may receive data about you from authorised third-party sources, including:
3pate processes your personal data for the following purposes, each supported by a defined legal basis:
3pate does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your personal data may be shared with the following categories of third parties, strictly in connection with the operation of the 3pate platform:
All third-party data processors engaged by 3pate are required to process personal data only in accordance with our instructions, maintain appropriate technical and organisational security measures, and not retain data beyond the scope of their authorised processing activities.
3pate uses cookies and similar tracking technologies on its website to enable core platform functionality, maintain authenticated sessions, and support our analytics and security operations. The following categories of cookies are used:
You may configure your browser to refuse or delete cookies, but please be aware that disabling essential cookies will impair your ability to use the 3pate platform, including the ability to log in to your account and conduct transactions.
3pate retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, consistent with our legal and regulatory obligations. The following general retention principles apply:
Data that is no longer required and has no legal basis for continued retention is securely deleted or anonymised in a manner that prevents its re-identification.
3pate implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:
As a registered 3pate user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.
You may request a copy of all personal data held by 3pate in relation to your account. We will provide this in a structured, readable format within 30 days.
If any personal data held by 3pate is inaccurate or incomplete, you may request that it be corrected. Contact support with the correct information and supporting documentation where required.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal or regulatory retention obligations applicable to 3pate.
You have the right to receive the personal data you provided to 3pate in a commonly used, machine-readable format suitable for transfer to another service provider where technically feasible.
In certain circumstances — such as where you contest the accuracy of data we hold or object to a specific processing activity — you may request that 3pate restrict its processing of your data pending resolution.
You may object to processing carried out on the basis of 3pate's legitimate interests, including profiling for responsible gaming purposes. 3pate will cease such processing unless compelling grounds exist to override your objection.
The 3pate platform is strictly intended for adults aged 21 years and above. 3pate does not knowingly collect personal data from individuals under the age of 21 and does not permit account registration by minors.
CNIC-based age verification at the point of registration is the primary mechanism by which 3pate enforces this restriction. Where 3pate has reasonable grounds to believe that a registered account belongs to an individual under 21 years of age — whether identified through our verification process, monitoring activity, or third-party report — the account will be immediately suspended, all funds will be frozen pending investigation, and the account will be closed with deposits returned less any amounts wagered. The incident will be reported to relevant authorities where legally required.
If you are a parent or guardian and believe that your child has registered a 3pate account without your knowledge, please contact our support team immediately via live chat or at [email protected]. We will investigate and close the account promptly.
As an internationally operating platform, certain elements of 3pate's data processing infrastructure — including game server infrastructure, third-party KYC providers, and payment processing partners — may involve the transfer of personal data outside of Pakistan to jurisdictions with different data protection frameworks.
Where such transfers occur, 3pate ensures that adequate safeguards are in place to protect the personal data being transferred. These safeguards may include contractual data protection clauses incorporated into agreements with receiving parties, or reliance on recipients whose jurisdictions have been assessed to provide an adequate level of data protection.
If you have questions about the specific safeguards applicable to any cross-border transfer of your personal data, you may request this information by contacting 3pate's support team.
3pate may send you promotional offers, bonus notifications, and platform updates via SMS to your registered Pakistani mobile number. Marketing communications are sent only where you have provided explicit consent during registration or subsequently through your account communication preferences.
You may withdraw consent for marketing communications at any time by contacting 3pate's support team via live chat or at [email protected] and requesting removal from our marketing list. Please note that withdrawing marketing consent does not affect the receipt of transactional and service-related communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent in connection with your account and cannot be disabled while your account remains active.
The 3pate platform may reference or link to third-party services — such as licensed game providers, payment processor interfaces, or responsible gaming support resources. 3pate is not responsible for the privacy practices of any third-party service that operates independently of the 3pate platform.
When you interact with a third-party service — for example, when completing a JazzCash payment authorisation within your mobile wallet app — you are subject to that third party's own privacy policy and terms of service. 3pate encourages you to review the privacy policies of any third-party services you use in connection with your 3pate account.
3pate reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made to this policy, 3pate will notify registered users via SMS to their registered Pakistani mobile number and will publish the revised policy on this page with an updated effective date.
Your continued use of the 3pate platform following notification of a policy amendment constitutes your acceptance of the revised Privacy Policy. Where a proposed amendment would materially affect your rights in a manner that requires your explicit consent, 3pate will seek such consent before the amendment takes effect in relation to your account.
We encourage you to review this Privacy Policy periodically to remain informed about how 3pate protects and processes your personal information.
If you have any questions, concerns, or complaints relating to how 3pate processes your personal data, or if you wish to exercise any of the data rights described in Section 9, please contact us through the following channels:
3pate will acknowledge receipt of any data rights or privacy complaint within 5 business days and will provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.
If you are not satisfied with 3pate's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority or to the licensing authority under which 3pate operates, details of which are available from our support team on request.
This Privacy Policy was last updated in 2026 and supersedes all previous versions. © 2026 3pate. All rights reserved.
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